How We Work
Nothing here is off the rack.
We don't sell packages. We build what your business actually needs — scoped together, agreed in writing, delivered against your own cases.
Discovery
We come to you. You talk through a normal week: what arrives, what stalls, what gets retyped, what gets forgotten. We ask short questions and take long notes.
You receive
A written map of your processes and a shortlist of what's worth automating — with the return on each, in hours. Yours to keep either way.
Design
We turn the shortlist into a design: what the automation will do, what it will never do, where a person signs off. We review it together and adjust until it reads like your business. This becomes the scope of work — agreed before anything is billed.
You receive
The signed scope, a fixed setup fee, and a delivery date.
Build
We build against your real cases — actual messages, actual documents, actual deadlines — and show you working drafts as we go. You review; we refine. Nothing ships until it behaves on your worst examples, not our best ones.
You receive
The working automation, a plain-English guide, and your team walked through it.
Run
Automation isn't a handoff; it's a service. We watch it run, tune it as your business shifts, and answer directly — no ticket queue between you and the people who built it. Flat monthly retainer. Cancel any month.
You receive
Monitoring, refinements, and a number that keeps being true.
The Guarantee
The scope we agree is the promise we're held to.
If the automation doesn't do what the signed scope says, we fix it at our cost — or unwind the engagement. No fine print, because the scope is the fine print — and you wrote it with us.