How We Work
Nothing here is off the rack.
We don't sell packages. We build what your business actually needs — scoped together, agreed in writing, delivered against your own cases.
Discovery
We come to you, or we meet remotely — whichever fits. You talk through a normal week: what arrives, what stalls, what gets retyped, what gets forgotten. We ask short questions and take long notes.
You receive
A written map of your processes and a shortlist of what's worth automating — with the return on each, in hours. Yours to keep either way.
Design
We turn the shortlist into a design: what the automation will do, what it will never do, where a person signs off. We review it together and adjust until it reads like your business. This becomes the scope of work — agreed before anything is billed.
You receive
The signed scope, a fixed setup fee, and a delivery date.
Build
We build against your real cases — actual messages, actual documents, actual deadlines — and show you working drafts as we go. You review; we refine. Nothing ships until it behaves on your worst examples, not our best ones.
You receive
The working automation, a plain-English guide, and your team walked through it.
Run
Automation isn't a handoff; it's a service. We watch it run, tune it as your business shifts, and answer directly — no ticket queue between you and the people who built it. Flat monthly retainer. Cancel any month.
You receive
Monitoring, refinements, and a number that keeps being true.
Your Data
What we touch, and what we don't.
Automation means handing a machine part of your work. Here is exactly what that involves, and where the line sits.
What it touches — and what it doesn't
An automation reads and writes only what its job needs. If it books appointments, it sees the calendar and the inquiry. It does not see your payroll. The systems and the fields are listed in the scope, and that list is the whole list. We don't sell your data, and we don't use it to train anything of ours. Where a build needs an outside model to read part of it, we name that service in the scope — so you're agreeing to it, not discovering it.
Agreed before we build
Access is part of the scope, not an afterthought. Before anything is built you approve which systems we connect to, what the automation may read, what it may write, and what stays off limits. Widening that list is a conversation, never a silent update.
Where your data lives
Wherever the work allows, sensitive data stays where it already is — in your systems, under your accounts. We would rather connect to your records than hold a copy of them. Where a copy can't be avoided, you hear it before we build, not after.
Confidentiality
We sign NDAs, before discovery if you want one. You shouldn't have to explain how your business runs on trust alone. If you have your own confidentiality terms, send them and we'll work under yours instead of ours.
Your obligations, written into the scope
The Texas Data Privacy and Security Act reaches a lot of Texas businesses, and some of you carry more than that — HIPAA, FERPA, rules your own clients impose on you. We design around the obligations you actually have and write them into the scope. What we don't do is claim certifications we don't hold. If part of your work needs a specialist, or an agreement we can't sign, you hear that in the first conversation — not after you've paid.
Common Questions
The questions that come up first.
How much does AI automation cost?
There is no price list, because there is no package. Every engagement is a one-time setup fee, fixed by the scope we agree in writing, plus a flat monthly retainer to run and tune it. Both numbers are quoted for your build after discovery, and nothing is billed before you have approved the scope. We size the fee against the return — if we can't find hours worth multiples of it in the first conversation, we say so.
How long does it take to build?
Discovery and design usually take a week or two, depending on how quickly we can sit down together. The build itself is quoted with a delivery date in the signed scope, and most first automations go live within a few weeks of that signature. We build against your real cases and refine until it holds, so the date moves only if the scope does — and that is a conversation, not a surprise.
What kind of businesses do you work with?
Small businesses across Texas, in any line of work. We don't specialise by category, because the automation is built for your processes rather than for your category. What our clients have in common is a pattern, not a trade: a handful of people losing real hours every week to intake, retyping, chasing and filing, with the judgment calls still needing a person. If that is the shape of your week, we can help.
What happens to my business data?
An automation reads and writes only what its job needs, and that list is written into the scope before we build. Wherever the work allows, your data stays in your own systems under your own accounts — we would rather connect to your records than hold a copy of them. We don't sell your data and we don't use it to train anything of ours. If a build needs an outside service to read part of it, we name that service in the scope.
Do you sign an NDA?
Yes, and before discovery if you'd rather. If your business has its own confidentiality terms, send them and we'll work under yours instead of ours. Either way, access to your systems is agreed in writing and limited to what the automation actually needs.
Can you work with regulated data like HIPAA or FERPA?
We design around the obligations you have and write them into the scope, including the Texas Data Privacy and Security Act. What we don't do is claim certifications we don't hold. HIPAA has no certificate to hang on a wall — what it has is a Business Associate Agreement, and whether one is needed and who signs it is a first-conversation question, not a badge on a website. Sometimes the honest answer is that a piece of your work needs a specialist we aren't, and we'd rather say so early.
The Guarantee
The scope we agree is the promise we're held to.
If the automation doesn't do what the signed scope says, we fix it at our cost — or unwind the engagement. No fine print, because the scope is the fine print — and you wrote it with us.